TERMS OF SERVICE

This policy is drafted in English. If there is a conflict between a translated version and the English version of these terms then, to the extent permitted under applicable law, the English version shall prevail.

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Access to this Website is permitted on a temporary basis, we reserve the right to change or withdraw any of our products or services without notice. We will not be liable for the website becoming unavailable at any time or for any period. From time to time, it may be necessary to make the website unavailable for periods of time in order to make necessary updates and improvement.  In such situations we will ensure that the time taken to make these updates will be kept to a minimum.

By accessing this website you agree that Belloost™ will not be liable for any error, virus or harm to your computer. You also agree that Belloost™ will not be liable for any errors or omissions in the information contained on this website. 

The information contained on this site is for general information only and should not be a substitute for professional advice. This sites products and services do not diagnose, treat or cure any condition or illness. Nor do they provide an alternative to professional medical diagnosis or treatment. Please consult your medical doctor before using any of the products or services available on this site. 

Your safety is our priority. You agree that you are responsible for the final decision to determine whether the environment, condition and situation (personal or environmental) are safe for you and/or your patients to practice, or continue to practice any technique found on this website. Belloost™ accepts no liability for any damage, injury or negative effects relating in any way to the application of the information provided on the web site or use of our products.

By ordering products from the Belloost™ website, you accept all responsibility for selecting a product that is suitable for your purposes, and are offering to purchase the product or use our services on and subject to the following terms and conditions.

All orders are subject to availability and confirmation of your order by email.  When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to changes, please see further details in Pricing and Availability terms.

Dispatch times may vary according to availability and whether or not you have chosen a colour which is part of our bespoke range.  In the event that there is likely to be a delay we will notify you by email, at the time of or following confirmation and payment of your order. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.  

DISCLAIMER

By using this website and/or using a Belloost™ product you agree that Belloost™ will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on your behalf, through the website.

Please be aware that products sold on our website are only suitable for use by trained manual therapists. Products sold on our website are for professional use only in a commercial/clinical environment. Products sold on our website are not suitable for domestic use. The level of fire rating of some of the foam components of the Belloost™ pillow, are lower than that stated in the Furniture and Furnishings (Fire Safety) Regulations 1988 (as amended in 1989, 1993 and 2010). Thus Belloost™ is not designed for domestic use.

PRICING AND AVAILABILITY

At Belloost™ we try to ensure that all the prices shown on our website are accurate. In the event that there is an error found with the price of any product or service we will notify you by email as soon as we can. Following notification of the error you will be provided with the option to cancel your order or repurchase at the correct price. In the event that the error is identified following delivery of the goods, you will be liable to pay any shortfall or you will be refunded any over payment excluding any delivery charge. Any variation to this term will be made at the discretion of Belloost™. 

We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We also reserve the right to refuse to fulfil any order based on any error or inaccuracy in relation to information or pricing found on this website.

Belloost™ does not warrant or guarantee that a product or service is suitable for your purposes and by accessing this website you agree that Belloost™ will not be liable for any product or service that is not available or suitable for your individual purposes or needs.

RETURNS POLICY

If you are a customer in the UK or European Economic Area (EEA), you can cancel your order within 14 calendar days for a full refund. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Custom orders can only be refunded prior to the order being processed. Any refunds are at the discretion of Belloost™.

FAULTY GOODS

Should you receive faulty goods, please return your item(s) to us within 30 days of receipt, and remember to get in touch before returning. You can do this by contacting us via the contact form on our website. If any part of the product is faulty we will replace the part of the pillow that is affected.

Any intentional damage to the pillow will not be liable for a refund. Removal of the case on your Belloost™ pillow is deemed as intensional damage, thus any damage caused as a result of this will not be liable for refund or exchange under our refunds policy.

If you opt for your Belloost™ product to be delivered by post without insurance, your parcel will not be covered by the courier or by Belloost™ for any losses or damage cause while in transit. Belloost™ can not offer any refunds in these circumstances. 

At Belloost™ each of our pillows are assembled by hand and individually go through a variety of quality checks to ensure they are in tip top shape before they are sent out to you. Due to the personal touch of our assembly process, each pillow may have its own little quirks. These quirks will only have an aesthetic effect and will not affect the functionality of your Belloost™ pillow; remember it’s whats on the inside that counts! All inner workings of your cushion have been precisely manufactured to ensure consistency and precision of each part. Your pillow may have only been assembled within hours or days of being dispatched. Thus we recommend you allow 1-2 weeks for the foam and outer fabric to settle together and get acquainted. Much like a good pair of shoes, you are likely to find greater comfort and function after a few uses, once the item has been ‘broken in’. 

Please don’t use any faulty items after finding the fault, as this may not be optimal for your patients and may also affect your ability to get a refund.

PRIVACY POLICY & DATA PROTECTION

The policy: This privacy policy is for this website; www.belloost.com and served by Belloost, 25 Moreton Road, Buckingham, MK18 1BJ, United Kingdom and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.

DATA WE GATHER

We may collect the following information about you through our site:

  • Name and job title

  • Contact information including email address, Twitter and Facebook profiles

  • Demographic information, such as postcode, interests and preferences

  • Website usage data

  • Information relating to client enquires

  • Other information concerning special offers, or surveys

HOW YOUR DATA IS USED

We collect the aforementioned information about you to help us to provide you with the best products and service possible. We may use your data in the following way:

  • For administration purposes

  • To improve the products, features and services that we provide

  • To contact you in response to an enquiry

  • To send promotional information about products and services, offers and other information that we feel may be relevant to you.

  • To contact you via email, telephone or mail for market research purposes.

  • Information relating to purchases you make of our products and/or services or any other transaction you enter into through our website (including name, address, telephone number, email address, card details)

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

All Belloost clinics will be put into a searchable map feature online. This will include clinic name, address, website and social media. You can update your clinic information at anytime by contacting hello@belloost.com.

COOKIES

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

CONTACT AND COMMUNICATION

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.

HOW DO I WITHDRAW CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@belloost.com or mailing us at: Belloost 25 Moreton Road, Buckingham, BKM, MK18 1BJ, United Kingdom.

SQUARESPACE

Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall. You can read their privacy policy Terms of Service here or Privacy Statement here.

PAYMENT

Squarespace uses Stripe for direct payments. If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Stripe’s Terms of Service here or Privacy Statement here.

THIRD PARTY WEBSITES

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.  Contact  hello@belloost.com for more information about the third parties we use.

DOWNLOADS AND MEDIA FILES

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

EMAIL MAILING LISTS & MARKETING MESSAGES 

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages . The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons/ tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is; Mailchimp and you can read their privacy policy linked here.

SOCIAL MEDIA POLICY & USAGE 

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@belloost.com or by mail at Belloost [Re: Privacy Compliance Officer][25 Moreton Road, Buckingham, MK18 1JZ, United Kingdom].